Question: What is the age limit to rent a car?

Renters must be between 21 - 75 years old for normal car categories and between 25 - 65 years old for luxury car segment.

Question: What are the licence requirements for renting a car?

Renters must have a valid national or international Driving Licence. Other nationals who hold a valid driving licence in English can drive in Malaysia for a maximum of 3 months. Probational licence holders will not be accepted.

Question: What documentations do I have to present at the rental counter?

You will need to present your I/C or passport, a valid driving licence and a valid credit card. Hertz Malaysia reserves the right to refuse its car rental services if these terms are not met.

Question: I don't have my driving license with me, can I collect the vehicle?

No, you will not be able to collect the vehicle as no car will be checked out without presenting a valid driving license or International Driving Permit.

Question: Can I rent a car with an international driving license?

Yes, under the condition that you have a valid International Drivers Licence or a licence which is in English.

Question: Can I extend my rental?

Yes, extension of rental is to be communicated directly to the renting location you have picked up the vehicle to facilitate extension of insurance coverage.

Question: I have forgotten my booking number. How do I know if the booking has gone through?

Please check your registered email. A copy of the booking confirmation will be sent to your email.

Question: There are some changes to my itinerary. Can I cancel my paid booking and make another booking later?

All paid bookings cannot be cancelled and payment made are non-refundable.

Question: Is there an additional charge if there will be more than one driver?

No, there will be no surcharge for additional drivers. However, they must fulfil the standard terms and conditions of Hertz Malaysia.

Question: Is there a problem if I let someone else drive the car without first listing them as an additional authorized driver?

Yes, if someone else drives the car without Hertz Malaysia's permission, you have violated the contract terms. This violation could complicate or even negate claims against your personal insurance and negatively impact any coverage you receive. If the police stop the unauthorized driver, that driver can be detained or even arrested because they don’t have any legal right to have possession of the car.

Sime Darby Rent-A-Car Sdn Bhd 198201002652 (82398-U) Hertz International License

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Rental Requirements | Car Rental FAQ