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Vehicles | Car Rental FAQ

Question: Do you rent luxury cars?

Yes, options are available for your selection. Please refer to Vehicle Guide for further details.

Question: Can I select the color of the vehicle that will be reserved for my reservation?

No, Vehicles are assigned to reservation pending availability of fleet for the day. Hence no selection of color choice will be entertained.

Question: Which year model is the car that has been reserved for my booking?

We are constantly upgrading the vehicles in our fleet. Hence it varies depending on the make and model.

Question: What are the seating capacities of your vehicles?

There are many choices for you to select. Refer to Fleet Guide for further details.

Question: Can I park my rental car at your parking bay?

Our cars are parked in reserved car rental area and they are closed to public vehicles.

Question: What should I do if my car breaks down?

Kindly call our 24-hour Road Assistance Service at 1800-18-1828.

Question: Will I be given a full tank of fuel upon collecting the car?

Every Hertz vehicle is rented out with a full tank of fuel and must be returned the same. Otherwise, the renter will be charged for a refill upon return based on Hertz fuel tariffs.

Question: What type of fuel will my rented car take?

It depends on which model you choose. Your rental car will run on either diesel or petrol. Please refer to Fleet Guide page for more details or check with our counter representative upon vehicle collection.